Customer Care Executive

Job Details

Work Level: Individual

Core: Communication Skills, Problem Solving, Follow Instructions, Execution, Keep Deadlines

Leadership: Conflict Management, Responsive, Team Alignment

Role:

Industry Type: Furniture & Furnishing

Function: Customer Service Representative

Key Skills: English Spoken and writing,Email,MS Excel,MS Office,Customer Service

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for a Customer Care Executive located in Mumbai. The Customer Care Executive will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering exceptional customer service. The role may also involve some sales-related tasks.

Excellent Communication and writing skills

Key Responsibilities

• Preparing New Product Performance Review
• Preparing Priority Report on Monthly basis.
• Preparing Distributor wise Priority Report on Quarterly basis.
• Preparing Monthly Sales Programme.
• Preparing Plantwise Sale details as and when required.
• Arranging Spare parts for customers from Plant.
• Register Customer Complaints.
• Follow up with QC team, Co-ordinators and Customers for QC reports, Spare Parts etc.
• Forwarding the Complaints of End user to Distributors, Sales Persons.

Required Competency

• Proficiency in Microsoft Word and Excel is a must.
• Candidate with SAP Knowledge Preferable.
• Good written and verbal communication skills.
• Highly Organized and Detail Oriented.

Qualification/ Experience

• Any Graduate with 1-3 years experience

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Excellent communication skills
• Sales skills
• Strong problem-solving abilities
• Ability to multitask and prioritize
• Attention to detail
• Positive and empathetic attitude
• Prior experience in a similar role is a plus
• Fluency in English and Hindi

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles and employers with relevant jobs across various industries and levels of experience. Our advanced technology enables efficient and effective e-recruitment.

Workassist has adapted to the new normal and strives to assist job seekers with the best opportunities and employers with the best talent from around the world. With more than 10,000+ recruiters from sectors like Banking & Finance, Consulting, Sales & Marketing, HR, IT and Operations, and legal, we help them recruit great emerging talents.

For a seamless job search experience, visit: https://bit.ly/3QBfBU2.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!