Company Description
startek aegis BPO
Role Description
This is a full-time role as a Customer Care Executive at Startek Aegis BPO in Bengaluru. As a Customer Care Executive, you will be responsible for providing excellent customer service and support, addressing customer inquiries and issues through various channels including phone, email, and chat. You will also handle customer complaints, provide product and service information, and maintain customer records.
Qualifications
- Excellent communication and interpersonal skills
- Ability to empathize with customers and provide solutions
- Strong problem-solving and decision-making abilities
- Ability to handle customer inquiries and complaints in a professional manner
- Good organization and multitasking skills
- Attention to detail and accuracy
- Ability to work well in a team environment
- Proficiency in using computer systems and software
- Previous customer service experience in one year
- Graduate
- Fluent in hindi and english
