Customer Care Executive

Customer care representative - >1 year Sr. Customer care representative - >2 year Open Positions Vacancy) 100 in pune with an Immediate effect. Communication Excellent Communication skills who can speak with US natives Experience (Yrs) minimum 6 months of International Bpo voice exp Should have computer and Internet knowledge / knowledge of Billing queries Experience Type (B2B/B2C) B2B and B2C Fixed CTC 4 lpa to 4.5 lpa 1. Office Location- Pune Hinjewadi 2. Mode of Work (Onsite/WFH/Hybrid) Onsite Work from Office Geography US Telecom Project Working Days 5 days per week / split week off Industry Pref BPO Geography ( Domestic/International) International

Geography US Telecom Project Working Days 5 days per week / split week off Industry Pref BPO Geography ( Domestic/International) International l Age Criteria <35 Education UG drop / Any Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sources Must Have International voice process . Cab facility available Both Side (deduction of 500 per month in Pune) Shift Timings ( EU/Middle East//US/UK Shift) US process night shift will be there but agent should be ok with 24*7 / rotational shifts Note-Please note Home Pick up & Home drop is applicable only for 1.5km radius from mentioned Nodal points mentioned in nodal point list.

points mentioned in nodal point list. Profile Snapshot for Connect. Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situation with customer. Excellent communication skills. Customer handling skills. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Job Type: Full-time

Pay: 30,217.78 - 38,264.83 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer support: 1 year (Required)
• International voice process: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person