About Us
At ONN Bikes, we aim to simplify mobility nationwide by transforming access to two-wheeler transportation through our innovative online platform. Our team thrives on collaboration, creativity, and a shared passion for revolutionizing urban travel.
Our Culture
We are a dynamic and inclusive workplace that values teamwork and personal growth. Every voice matters here, fostering cross-functional collaboration that drives innovation. Whether you're a tech enthusiast or a two-wheeler lover, you'll find your place with us.
Our nimble culture reflects the fast-paced nature of our industry, encouraging ownership and accountability among team members. We empower everyone to make impactful decisions and take pride in their contributions.
Innovation is central to our mission. We value forward-thinking ideas and invite all team members to propose solutions that enhance our platform and improve customer experience. At ONN Bikes, you'll explore ways to make urban mobility more accessible and enjoyable.
We believe in balancing work with fun and camaraderie and our commitment to growth includes mentorship and training opportunities for career advancement.
Joining ONN Bikes means contributing to a mission that reshapes urban transportation, reduces environmental impact, and connects cities. If you seek a place where innovation, passion, and impact converge, ONN Bikes is the right fit for you.
The Role
Role Overview
We are looking for a dynamic
Customer Care Support Executive to join our team. This is a work-from-home position and in this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless rental experience.
What You Will Do At ONN
- Customer Interaction: Handle customer queries, complaints, and feedback via phone, email, chat.
- Booking Assistance: Help customers with bike rental bookings, changes, cancellations, and extensions.
- Issue Resolution: Address issues such as booking errors, payment disputes, vehicle breakdowns, and any rental-related concerns in a timely and efficient manner.
- Customer Education: Guide customers on how to use our mobile app, website, and rental process. Provide information on pricing, available bikes, and rental policies.
- Follow-Up: Ensure timely follow-up with customers regarding pending issues and provide updates until resolution.
- Collaborate: Work closely with operations, maintenance, and field teams to resolve on-ground issues (e.g., vehicle availability, breakdown support, etc.).
- Complaint Management: Log complaints and feedback into the company CRM system and ensure proper escalation for issues requiring additional attention.
- Feedback Collection: Actively collect feedback from customers and suggest improvements in service delivery.
- Documentation: Maintain records of customer interactions, transactions, and issues, ensuring all information is accurately captured.
Ideal Profile
Must-Haves for this role
- Educational Qualification: High school diploma or equivalent; a degree in business or communication is preferred.
- Experience: 1-2 years of customer service experience, preferably in the travel, rental, or logistics industry.
- Communication Skills: Excellent verbal and written communication skills in English are essential, along with proficiency in spoken Kannada and Telugu.
- Problem-Solving: Ability to resolve issues calmly, quickly, and professionally while ensuring customer satisfaction.
- Tech-Savvy: Proficient in using customer service software, CRM tools, and the Microsoft Office Suite.
- Attention to Detail: Diligent in accurately logging and tracking issues and resolutions.
- Team Player: Capable of working collaboratively in a fast-paced environment.
- Flexibility: Willing to work shifts, weekends, or holidays as required by operational needs.
- Industry Knowledge: Basic knowledge of the bike rental and mobility industry, as well as vehicle operations and maintenance, is a plus.
Ready to Join Us
If you're excited about the prospect of working in a dynamic environment where your contributions matter, we want to hear from you!
Apply today by sending your resume to [Confidential Information].
What's on Offer
- Fantastic work culture
- Flexible working options
- Opportunity within a company with a solid track record of performance
