Customer Care Executive

Roles and Responsibilities of a Customer Care Specialist:

Customer Service through calls

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

Maintain Internal Service Attendance & Accountability policies

Execute issue /query & Client level delivery quality on calls

Adhere to Customer resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

• Eligibility:

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)

Age upto 31 years

Gap should not be more than 4 years after graduation

Undergraduates/ pursuing graduation are NOT eligible

Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

• Work Experience:

Freshers and Experienced- 0-29 months

Excellent communication skills- Written and Verbal

Should be willing to work in night shifts (shift will start from

• 30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
  
  Proficient in computer usage and Basic knowledge of MSOffice/ Excel
  
  Job Types: Full-time, Fresher
  
  Pay: 16,000.00 - 20,000.00 per month
  
  Schedule:
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

English (Preferred)

Work Location: In person