Customer Care Executive

Are you a recent graduate looking to start your career in customer service NeoLotex Business Solution Private Limited is seeking a motivated and enthusiastic Customer Care Executive to join our team. In this entry-level position, you will play a crucial role in delivering exceptional service to our customers and gaining valuable experience in a dynamic work environment.

• Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media with professionalism and a positive attitude.

Issue Handling: Assist customers with their questions, concerns, and requests, and help resolve any issues they may encounter.Order Processing: Support the processing of customer orders, returns, and exchanges accurately and efficiently.

• Information Providing: Offer clear and accurate information about our products, services, and company policies.

Record Management: Document customer interactions and maintain accurate records in our CRM system.

Feedback Gathering: Collect and report customer feedback to help improve our services and customer satisfaction.Learning and Development: Continuously learn about company products and services, and stay updated on customer service best practices.

• Qualifications:

Education: High school diploma or equivalent required; recent graduates with a degree in any field are encouraged to apply.

• Experience: No prior experience necessary. Training will be provided.

Skills:

• Strong verbal and written communication skills.

Good listening and problem-solving abilities.

• Basic computer skills, including familiarity with email and office software.

Ability to handle multiple tasks and work well under pressure.

Attributes: Positive attitude and willingness to learn.

• Empathetic and patient with a customer-focused approach.

Reliable and able to work both independently and as part of a team.

Job Type: Fresher

Pay: 12,

• 00 - 15,000.00 per month
  
  Jadwal:
• Day shift

Upah Tambahan:

• Quarterly bonus

Education:

• Diploma (Preferred)

Experience:

• Technical support: 1 year (Preferred)

total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

English (Preferred)

Work Location: In person

• Speak with the employer

+91 9538000595