customer care executive

Job Title: Customer Care Executive

Job Location: Malad

Years of Experience:06months - 2 years

Salary Range: 15k - 25k

Working Days: Monday to Saturday

Roles & Responsibilities:

- Good Command in telephonic Communication with Fluent English and a,

Customer service experience. To look after the whole gamut of CRM function. She will be responsible for post- sales activities. - Developing harmonious relation with customers. - Acts as a single point of contact for clients right from design confirmation until

handing over. - Handling Customer Interaction via e-mails, phone calls. - Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with customers, ensuring

timely response

to all their queries in a transparent manner. - Resolving customer complaints quickly and efficiently. Keeping customers updated

on the project status.

Education and Experience:

- The candidate should possess excellent verbal and written communication skills. - The ideal candidate should be ready to accept challenges and possess excellent

interpersonal skills and the ability to multi-task. - Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

- Good knowledge of basic computer applications

- She must be well versed in Phone collections , retention , Case conversion , Cross selling

and Escalation Handling. - Candidate having good communication in English and presentable personality is required