Customer Care Executive

Description

We are looking for a Customer Care Executive with 1-3 years of experience to join our team. The ideal candidate should possess excellent communication and interpersonal skills, be able to multitask in a fast-paced environment and have a strong customer service orientation.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and social media
• Provide accurate, valid, and complete information to customers
• Resolve customer complaints and escalate issues as necessary
• Maintain customer records by updating account information
• Follow up with customers to ensure their satisfaction
• Identify and assess customers needs to achieve satisfaction
• Provide feedback on the efficiency of the customer service process

Skills and Qualifications

• HSC with 6 month experience or Bachelor's degree in any field
• We have opening for WFH as well as WFO.
• 1-3 years of experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work in a team environment
• Fluency in English and one or more local Indian languages