Customer Care Executive

Company Introduction:

Moxi Outsourcing is a premier business process outsourcing (BPO) firm renowned for its commitment to excellence and innovation. Located in the vibrant hub of Noida Sector-63, our company specializes in providing top-notch customer service solutions to clients worldwide. With a strong emphasis on quality and efficiency, we have established ourselves as a trusted partner for various international businesses, particularly our esteemed Australian clients.

• Job Description:

We are seeking dynamic and customer-focused individuals to join our team as Customer Care Executives. This role offers an exciting opportunity to engage with our international clientele, particularly from Australia, providing exceptional customer service and support. If you are passionate about delivering outstanding service, thrive in a fast-paced environment, and are eager to gain international exposure, we invite you to be a part of our team.

• Key Responsibilities:

Handle customer inquiries and resolve issues through various communication channels (phone, email, chat).

• Provide accurate information about products and services to our international clientele, predominantly from Australia.

Deliver personalized and professional support to ensure customer satisfaction.

• Collaborate with team members and other departments to streamline processes and enhance the customer experience.

Maintain detailed records of customer interactions and transactions. Adhere to company policies and procedures while delivering high-quality service.

• Participate in ongoing training and development programs to enhance skills and knowledge.

• Qualifications and Skills:

Excellent communication skills in English, with a neutral accent.

• Strong customer service orientation and problem-solving abilities.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Basic computer proficiency and familiarity with MS Office applications.

Prior experience in customer service or a related field is an advantage but not mandatory.

• Willingness to work in rotational shifts, including nights and weekends.

• What We Offer:

Competitive salary ranging from 15,000 to 20,000 per month, commensurate with experience and performance.

• Opportunities for international exposure through interactions with our Australian clients.

Incentives and bonuses based on performance, including rewards for exceeding targets.

• Comprehensive training and development programs to enhance your skills and career growth opportunities.

A vibrant and inclusive work culture that fosters teamwork, collaboration, and innovation.

• Convenient location in Noida Sector-63 with easy access to transportation and amenities.

Job Types: Full-time, Fresher

Schedule:

• Day shift

Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

English (Required)

Work Location: In person