Customer Care Executive

Customer Care Exceutive

About the Job:

We are looking for enthusiastic and customer-oriented individuals to join our customer care team. As a Customer Care Executive, you will be at the forefront of delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience for our customers.

Key Responsibilities:

Customer Support: Provide friendly and efficient customer support via various communication channels, including phone, email, chat, and social media.

Inquiry Resolution: Respond to customer inquiries, including product questions, order status inquiries, and general assistance, in a timely and professional manner.

Issue Resolution: Resolve customer complaints, concerns, or issues by taking appropriate actions and escalating as needed to ensure customer satisfaction.

Product Knowledge: Acquire and maintain in-depth knowledge of the company's products, services, and policies to assist customers effectively.

Order Management: Assist customers with order placements, modifications, cancellations, and returns, adhering to company guidelines.

Feedback Collection: Gather customer feedback, suggestions, and complaints and provide this valuable information to the relevant departments for continuous improvement.

Documentation: Maintain detailed records of customer interactions and transactions in the customer support system.

Team Collaboration: Collaborate with team members and other departments to resolve complex issues and ensure a seamless customer experience.

Qualifications:

Bachelor's degree in any stream is preferred. (Cand. who completed Higher Secondary school can also apply)

Proven experience in a customer service or customer care role, preferably in an ecommerce or retail environment.

Excellent communication skills, both written and verbal, with a professional and courteous demeanor.

Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.

Computer proficiency and the ability to navigate various software applications, including CRM systems.

Attention to detail and the ability to multitask effectively.

Team player with a positive attitude and a commitment to delivering outstanding customer service.

Knowledge of ecommerce platforms and processes is a plus.