Skills:
Communication Skills, Problem-Solving, Empathy, Patience, Active Listening, Multi-tasking, Conflict Resolution, Time Management,
Hello,
Hope you are doing great !!!
Urgent opening !!!
Position :- Customer Care Executive
Experience :- 1 to 3 Year
Location :- Ahmedabad, Gujarat
Work from office only
Job description :-
Key Responsibilities
- User Reactivation: Reach out to inactive users through various communication channels, including calls, emails, and messages, and encourage them to re-engage with the Fantasy Sport & Gaming app.
- Offer Presentation: Design and present compelling offers to inactive users to incentivize their return to the platform, ensuring a personalized approach based on user preferences.
- Relationship Management: Establish a personal connection with users, acting as their dedicated Relationship Manager to understand their needs, preferences, and concerns.
- Issue Resolution: Proactively identify and address user issues and challenges, providing timely and effective solutions to enhance user satisfaction.
- Service Excellence: Deliver exceptional service to users, ensuring a positive experience that promotes long-term engagement and loyalty
- 6. Maximum Call Outreach: Conduct maximum outreach through calls, considering users preferred languages (English, Hindi, Gujarati) to create a meaningful connection.
- Data Analysis: Utilize data analytics tools to track user behavior, preferences, and trends, providing insights to improve reactivation strategies.
Qualifications:-
- Language Skills: Proficiency in English, Hindi, and Gujarati is essential.
- Education: Graduate from a recognized institution.
- Communication Skills: Excellent verbal and written communication skills with the ability to articulate ideas persuasively.
- Problem-solving: Strong problem-solving skills with the ability to think on your feet and provide effective solutions.
- Interpersonal Skills: Ability to build and maintain positive relationships with users, understanding their needs and preferences.
- Sales and Persuasion: A background in sales or customer persuasion is preferred.
Note :- Candidate must have to relocate to Ahmedabad, Gujarat and require only serious candidates.
Interested candidates share cv on [Confidential Information] or call us on 84909 61457.
References are highly appreciated.
Thank you. 
