Job Description and Key Responsibilities: - Respond to customer inquiries via phone, email, or chat promptly and professionally. - Troubleshoot and resolve customer issues or escalate them to appropriate departments when necessary. - Provide detailed information about products, services, and policies. - Maintain accurate records of customer interactions and transactions. - Follow up with customers to ensure their issues are resolved to their satisfaction. - Identify and suggest improvements to enhance the customer experience. - Stay updated on product knowledge and company policies. Qualifications: - High school diploma or equivalent; Bachelor's degree preferred. - Previous experience in a customer support role is advantageous. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to handle challenging situations with a positive attitude. How to Apply: Please send your resume and a cover letter outlining your qualifications and experience to [Confidential Information]
Job Types: Full-time, Permanent
Pay: 15,
- 00 per month
Benefits: - Internet reimbursement
Paid sick time
Schedule:Supplemental Pay: Quarterly bonus
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
total work: 1 year (Preferred)- Customer service: 1 year (Preferred)
Language: English (Preferred)
Work Location: In person
