Customer Care Executive

Job Profile: Customer Care Executive

• Location: Jaipur (Work From Office)

• Salary: 27,000 to 32,000 CTC (Annual Income) Based on interview, experience, and qualifications

• Responsibilities:

- Escalate customer queries via call, phone, chat, and mail.

- Resolve issues for international customers.

- Provide the best resolution to customer queries.

- Maintain strong relationships with customers.

- Meet customer requirements and ensure satisfaction with effective resolutions.

• Requirements:

• - Qualification: 12th Pass

- Experience: Minimum 6 months required

- Skills:

- Excellent communication skills (Verbal & Written) Most Important

- Basic computer knowledge

- Flexibility to work in a 24/7 environment (Night, Noon, Day) 9-hour shifts as per business requirements

- Working Days: 6 days a week

• Additional Benefits:

- Relocation Bonus: 10,000 (International process) after probation period of 3 months

- Accommodation: Free guest house accommodation for 14 days (only stay).

- Travel Reimbursement: Up to 700 for travel tickets

- Internal Job Posting (IJP): Eligible after 12 months across India

- Abroad Opportunities: Eligible after 18-24 months

Why Relocate to Jaipur

- Cost of Living: Lower compared to metro cities; PG accommodation available for

• 5K to 5K.
  
  - Travel Time: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.
  
  - Safety: A peaceful and safe city for both male and female candidates.
  
  - Recreation: Numerous historic sites for picnics and weekend getaways.
  
  - Food: A wide variety of non-veg and veg options at reasonable prices.
  
  - BPO Industry: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.
  
• Interview Process:

• Briefing about the interview and job profile
  

• HR Round - Telephonic
  

• Operation Round Video (Zoom/MS Teams)
  

• Validation Round (At Jaipur office)
  

• Documents Verification
  

• Versant Test
  
• Post-Selection:

- Letter of Intent (LOI) provided upon selection

- Candidates are expected to join within 3-5 days from the interview

- No leaves for the first 90 days, apart from week-offs

We look forward to welcoming dedicated and skilled individuals to our team!

Job Type: Full-time

Benefits:

• Health insurance

Paid sick time

• Provident Fund

Schedule:

• Rotational shift

UK shift

• US shift

Supplemental Pay:

• Commission pay

Joining bonus

• Overtime pay

Performance bonus

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Required)

total work: 1 year (Preferred)

• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)

English (Required)

Work Location: In person