Job Summary: We are seeking a dedicated and enthusiastic individual to join our customer care team. As a Customer Care Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support to ensure their satisfaction with our products/services. You will handle inquiries, resolve complaints, process orders, and strive to exceed customer expectations in every interaction.
Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
- Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.- Process orders, returns, exchanges, and refunds accurately and efficiently.
Maintain a comprehensive understanding of our products/services to effectively address customer questions and concerns.
- Collaborate with other departments, such as sales, marketing, and technical support, to ensure seamless customer experiences.
Keep detailed records of customer interactions, transactions, comments, and complaints for analysis and improvement purposes.- Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences.
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.
Job Types: -, ,
Pay: 12,
- 00 - 18,000.00 per month
Work Location: In person
- Speak with the employer*
+91 9235717545
