Customer Care Executive

Required Experience: Minimum 1 Year in Voice Process (Customer Support)

Job Role: Senior Customer Support Executive (International Voice Process)

Responsibilities:

-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling

-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

-Customer Service handling escalated tickets and coach them to improve their user handling skills.

-Provide customer support through phone.

-Work with other departments to resolve customer issues in a timely manner.

-Serve as a point of contact for customer support and complaints.

-Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

CTC:

• 5 LPA
  
  Location: Pune
  
  Notice: Immediate or Currently Serving
  
  Work From Office
  
  24/7 Shifts
  
  5 Days Working, 2 Days off
  
  2 Way Cab Facility
  
  Freshers can also apply- Salary for freshers: 19,600 per month
  
  if intersted contact
  
  payal gurnani
  
  [Confidential Information]
  
  mob. 9257655181
  
  Job Types: Full-time, Permanent, Fresher
  
  Pay: 100,000.00 - 550,000.00 per year
  
  Jadwal:
• Night shift

Rotational shift

• US shift

Tunjangan:

• Health insurance

Education:

• Bachelor's (Required)

Experience:

• customer support: 1 year (Required)

total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

• Speak with the employer*

+91 9257655181