Customer Care Executive

Job Role: Senior Customer Support Executive (International Voice Process)

Responsibilities:

-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling

-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

-Customer Service handling escalated tickets and coach them to improve their user handling skills.

-Provide customer support through phone.

-Work with other departments to resolve customer issues in a timely manner.

-Serve as a point of contact for customer support and complaints.

-Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

CTC:

• 75 LPA + Allowances & Variables
  
  Location: Pune
  
  Notice: Immediate or Currently Serving
  
  Work From Office
  
  24/7 Shifts
  
  5 Days Working, 2 Days off
  
  2 Way Cab Facility
  
• If Interested contact

• HR Payal Gurnani

• 9257655181

• [Confidential Information]

Job Types: Full-time, Permanent

Pay: Up to 500,000.00 per year

Jadwal:

• Night shift

US shift
Tunjangan:

• Health insurance

Provident Fund
Upah Tambahan:

• Shift allowance

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)

Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person

• Speak with the employer

+91 9257655181