Customer Care Executive

Job Role: Senior Customer Support Executive (International Voice Process)

• Responsibilities:

-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling

-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

-Customer Service handling escalated tickets and coach them to improve their user handling skills.

-Provide customer support through phone.

-Work with other departments to resolve customer issues in a timely manner.

-Serve as a point of contact for customer support and complaints.

-Proactively identify, investigate, and resolve recurring customer support issues.

• Required Qualification: Graduate

Experience: Fresher

• CTC:
• 3 LPA + Allowances & Variables

• Location: Bangalore

• Notice: Immediate or Currently Serving

• Work From Office

24/7 Shifts

5 Days Working, 2 Days off

2 Way Cab Facility

• If Interested contact

• HR Payal Gurnani

• 9257655181

• [Confidential Information]

Job Types: Full-time, Permanent

Pay: Up to 500,000.00 per year

Jadwal:

• Night shift

US shift
Tunjangan:

• Health insurance

Provident Fund

Education:

• Bachelor's (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person

• Speak with the employer*

+91 9257655181