Job Role: Senior Customer Support Executive (International Voice Process)Required Experience: Minimum 1 Year in International Voice Process (Customer Support)
Job Role: Senior Customer Support Executive (International Voice Process)
-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
-Customer Service handling escalated tickets and coach them to improve their user handling skills.
-Provide customer support through phone.
-Work with other departments to resolve customer issues in a timely manner.
-Serve as a point of contact for customer support and complaints.
-Proactively identify, investigate, and resolve recurring customer support issues.
- Required Qualification: Graduate
CTC:
- 75 LPA + Allowances & Variables
- Location: Varthus, bangalore
- Notice: Immediate or Currently Serving
Work From Office
24/7 Shifts
5 Days Working, 2 Days off
2 Way Cab Facility
If Interested Contact
- Email:- [Confidential Information]
Job Types: Full-time, Permanent, Fresher
Pay: Up to 450,000.00 per month
Jadwal:
Rotational shift
Tunjangan:
Provident Fund
Upah Tambahan:
Education:
Experience:- Technical support: 2 years (Preferred)
total work: 2 years (Preferred)
- Customer service: 1 year (Required)
Language:
English (Preferred)
Work Location: In person
+91 9257655181
