We are hiring for our client - xtratrust.
Overview
The role of a Customer Care Executive is pivotal in enhancing customer satisfaction and loyalty within any organization. This position serves as the primary point of contact for customers, managing inquiries, complaints, and requests effectively. By ensuring clear communication and fostering positive relationships, Customer Care Executives help in building a reputable image for the company. They play an essential role in gathering customer feedback, which can guide improvements in services and products. In a competitive market, their contributions lead to increased customer retention and brand trust, making them vital to the operational success and credibility of the organization.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Address and resolve customer complaints promptly.
- Document customer interactions and maintain accurate records.
- Conduct follow-up calls to ensure customer satisfaction.
- Assist customers with order placement and status inquiries.
- Collaborate with other departments to resolve complex issues.
- Identify opportunities for process improvement.
- Maintain a positive demeanor and approach with customers.
- Stay updated on product knowledge and company policies.
- Meet individual and team performance targets.
- Participate in training and development programs.
- Provide feedback on customer preferences and trends.
- Assist with special projects or campaigns as needed.
- Promote additional services and products to customers.
Required Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service or related fields.
- Strong verbal and written communication skills.
- Familiarity with customer service software and CRM systems.
- Ability to manage difficult customer interactions.
- Excellent organizational and multitasking abilities.
- Strong problem-solving skills and logical thinking.
- Ability to work independently and as part of a team.
- Basic knowledge of sales principles and customer management.
- Flexibility to work in shifts, including weekends.
- Positive attitude and professional demeanor.
- Willingness to learn and adapt in a dynamic environment.
- Strong computer skills, including proficiency in Microsoft Office.
- Ability to empathize and understand customer needs.
- Experience in handling high-volume calls or inquiries.
- Availability to work overtime if necessary.
Skills: crm systems,problem-solving skills,time management,customer service,communication skills,microsoft office,multitasking,empathy,problem-solving,communication,organizational skills,sales principles,active listening
