Customer Care Executive (Female)

Customer Interaction: Interact with customers via phone, email, chat, or in-person to address their inquiries, resolve complaints, and provide information about products or services.

Problem Resolution: Investigate and resolve customer issues promptly and effectively, striving for first-call resolution whenever possible. Escalate complex issues to the appropriate department or supervisor as needed.Product Knowledge: Develop a deep understanding of our products or services to effectively assist customers and provide accurate information. Stay updated on product features, pricing, promotions, and company policies.

• Communication: Communicate with customers in a professional, courteous, and empathetic manner. Listen attentively to customer concerns and demonstrate empathy while working towards solutions.

Documentation: Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required. Maintain detailed records in our customer relationship management (CRM) system.

Quality Assurance: Adhere to established quality standards and service level agreements (SLAs) to ensure consistent delivery of high-quality customer service. Participate in quality assurance activities and strive for continuous improvement.Team Collaboration: Collaborate with other team members and departments to resolve customer issues and improve overall customer experience. Share feedback, insights, and best practices with colleagues to enhance team performance.

• Feedback Management: Solicit feedback from customers to identify areas for improvement and gather insights into customer needs and preferences. Advocate for customer-centric initiatives within the organization based on customer feedback.

Adaptability: Adapt to changing priorities, processes, and technologies to meet evolving customer needs and business objectives. Embrace opportunities for learning and skill development to enhance job performance.

Job Types: Full-time, Permanent

Pay: 20,

• 00 - 25,000.00 per month
  
  Schedule:
• Day shift

Fixed shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)

total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

English (Preferred)

Work Location: In person

• Speak with the employer*

+91 96385 03145