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FCI CCM

Customer Care Executive

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

BroadFunction:

We are seeking an experienced Customer Care Executive with exceptional English proficiency. The successful candidate willbe responsibleforhandling incoming customer calls,addressing inquiries,resolvingcomplaints,and providinginformation.Additionally, the role involves making outbound calls toeducate customers about the Smart BoxLockers concept.

RolesandResponsibilities:
  • Respondpromptlyandprofessionallytocustomerinquiriesviaphone,email,andchat.
  • Resolvecustomercomplaintsandissuesefficientlyandeffectively.
  • Provideaccurateinformationaboutproductsandservices.
  • Maintaindetailedandpreciserecordsofcustomerinteractionsandtransactions.
  • Collaboratewithotherdepartmentstoaddresscomplexcustomerissues.
  • Identifyandescalatepriorityissuestotheappropriateteam members.
  • Followupwithcustomerstoensuretheirissuesareresolvedandtheyaresatisfiedwiththeservice.
  • Continuouslyseekwaystoenhancethecustomerserviceprocessandimprovecustomersatisfaction.
  • Becomfortablewithrotationalshiftstosupportour clients.
  • Responsibleforterminalmonitoringandutilisingtheticketingsystem.

Requirements
  • Strongcommunicationskills
  • ExperienceininternationalBPO
  • Proficientinprofessionalemailtypingandgoodwritingskills
  • Activelisteningandproblem-solvingabilities
  • Excellentverbalandwrittencommunicationskills
  • Abilitytohandlepressure effectively
  • ProficientinMSExcel,includingdatareportingandmaintenance
  • Flexibilitytoworkindifferenttimezonesasperbusiness requirements Strongproblem-solvingskillsandquickthinking
  • Abilitytomanagedifficultcustomersandsituationswithempathyandprofessionalism
  • Willingnesstoworkinshifts,includingweekendsandholidays,ifneeded

Benefits
  • Cashlessmedicalinsuranceforemployees,spouses,and children
  • Accidentalinsurance coverage
  • Lifeinsurancecoverage
  • RetirementbenefitsincludingProvidentFund (PF)and Gratuity
  • ESI*
  • Sodexobenefitsforincometaxsavings
  • Paternity&MaternityLeave



More Info

Industry:Other

Function:BPO

Job Type:Permanent Job

Date Posted: 21/06/2024

Job ID: 82578075

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