As a Customer Support Executive at Everstylish Lifestyle Private Limited, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be responsible for addressing delivery-related concerns and providing effective solutions to ensure customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to work with
Internal software systems like
Magento and Uniware._
Key Responsibilities:_
- Customer Support: Provide exceptional customer support through various communication channels, including email, chat, and phone, to address and resolve delivery-related concerns promptly and professionally.
- Issue Resolution: Investigate and resolve customer inquiries, complaints, or issues related to product deliveries, tracking, and returns, ensuring a positive customer experience.
- Product Knowledge: Develop a strong understanding of our product offerings, delivery processes, and company policies to assist customers effectively.
- Software Proficiency: Utilize internal software systems, including Magento and Uniware, to process orders, track shipments, and provide accurate and timely information to customers.
- Documentation: Maintain detailed records of customer interactions and issues, including case notes and resolutions, to improve service quality and identify trends.
- Communication: Collaborate with other departments, such as logistics and warehousing, to address delivery-related challenges and communicate relevant information to customers.
- Feedback and Improvement: Gather customer feedback and suggestions to contribute to process improvements and enhance the overall customer experience.
- Training and Development: Stay updated on product knowledge, software updates, and industry trends through continuous learning and training sessions.
_
Qualifications: _Excellent communication skills, both written and verbal. Blended Process- Inbound/ Outbound Prior customer support experience is a plus, but freshers with exceptional communication skills are encouraged to apply. Proficiency in using internal software systems like Magento and Uniware is preferred. Strong problem-solving skills and the ability to think critically. Customer-centric mindset with a passion for delivering exceptional service. Ability to work effectively in a fast-paced, team-oriented environment. Attention to detail and strong organizational skills. Adaptability and a willingness to learn and grow.
Job Type: Full-time
Pay: 22,
- 00 - 25,000.00 per month
Benefits: - Cell phone reimbursement
Provident Fund
Schedule:
Education:- Higher Secondary(12th Pass) (Preferred)
Experience:- Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
* English (Preferred)
Work Location: In person
