Customer Care Executive

Customer Support :

Job Role Vision :The position is for a Customer support executive. This dynamic person would be handling customer queries, complaints. Job Description To make outgoing calls to customers & keep them informed about new products and services. To try and sell the products and services to people To listen to objections and handle them effectively To enter the details of every interaction in the system researching, locating, and providing information Determines requirements by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfill requests by clarifying desired

Requirements

Fresher or 1 year of Customer Support Experience in service industry

Track record of achieving targets

Strong phone presence and experience in making multiple calls per day

Excellent convincing skills

Proficient with MS Office

Excellent verbal and written communications skills

Strong listening and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

Qualifications : Any Graduate

Behavioral Competencies :

Excellent communication skills; speaking, writing, listening. Articulate and persuasive; can communicate difficult and complex matters in a straightforward, transparent manner

Strong analytical and detailed planning skills

Ability to maintain professionalism and honesty while building credibility, trust, and respect with both internal and external teams

Ability to grasp concepts quickly, think beyond traditional methods to exceed clients expectations

Proactive and self-motivated