Customer Care Executive

VacancyUploadedOn:11/11/22

VacancyUploadedByRohini

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Age below 30 years

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Responsibilities:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
• Monitor and respond quickly to incoming requests related to IT issues from Factory users
• Log all requests in to Help Desk application and assign call to relevant engineer for further action
• Monitor and maintain record events and problems and their resolution logs properly in helpdesk application
• follow up with engineer and users to ensure complete resolution of issues
• Identify and escalate situations requiring urgent attention
• Prepare daily, weekly, monthly reports and send it to the reporting managers
• Keep inventory of all equipment, software, and license and provide data when required

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Skills:

• Problem Solver

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Salary will be negotiable as per candidates experience & knowledge

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For Walkin Jobs Call 08069297500

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