Company Overview
Crysendo, a reputable company in the retail appliances, electrical, and electronic equipment industry, has been revolutionizing the smartphone and smartwatch accessories market for the past 5 years. We offer a wide range of trendy and high-quality accessories, including cable protectors, headphone cushions, cable organizers, earphone eartips, and smartwatch straps. With our mission to bring modern trends to our customers doorsteps, Crysendo has become a trusted name in the industry.
Job Overview
We are looking for a Customer Care Executive to join our team at Crysendo. As a Customer Care Executive, you will be responsible for providing exceptional customer service and resolving customer queries and issues. This is a full-time position located in Mumbai, Maharashtra, India.
Qualifications and Skills
- High school diploma or equivalent qualification
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Empathy and patience while dealing with customer queries and complaints
- Ability to multi-task and prioritize in a fast-paced environment
- Attention to detail and accuracy in handling customer orders and information
- Basic computer skills and proficiency in using customer service software
- Positive attitude and a passion for delivering exceptional customer service
- Experience in a customer service role is preferred, but not required
Roles and Responsibilities
- Provide excellent customer service by responding to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues promptly and effectively
- Assist customers in choosing the right products based on their needs and preferences
- Process customer orders, returns, and exchanges accurately
- Maintain customer records and update customer information in the database
- Collaborate with other teams to ensure customer satisfaction and timely resolution of issues
- Stay updated with product knowledge and upcoming trends in the smartphone and smartwatch accessories industry
- Handle customer escalations and provide appropriate solutions
- Identify opportunities for process improvements and share customer feedback with the relevant teams
- Adhere to company policies and procedures to ensure customer data security and privacy
