Skills:
English, Communication, Handling Customer, Customer Service, Customer Relationship Management (CRM), English Communication, hindi,
Job Overview
We are looking for a Customer Care Executive to join our team at Cotton Concepts (CC), a leading home textiles manufacturer. As a Customer Care Executive, you will be responsible for providing exceptional customer service and building strong customer relationships. This is a full-time position with opportunities for growth.
Qualifications And Skills
- Junior: 1 to 3 years of experience in customer service or a related field
- Excellent verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Ability to handle customers with empathy and patience
- Familiarity with customer relationship management (CRM) software
- Proficiency in using MS Office applications
- Attention to detail and ability to multitask
- Positive attitude and willingness to learn and grow
- Ability to work in a fast-paced and dynamic environment
Roles And Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Assist customers with product-related questions, orders, and returns
- Provide accurate information about our products, services, and company policies
- Build and maintain strong relationships with new and existing customers
- Resolve customer complaints and issues with patience and empathy
- Collaborate with other teams to ensure seamless customer experience
- Document customer interactions and update customer records
- Identify and escalate priority issues to the appropriate department
- Meet or exceed individual and team performance goals
