Customer Care Executive - Collection Process

Company Overview

Career Kendra is a staffing company based in Delhi specializing in all types of IT & Non-IT recruitments. We prioritize quality over quantity in delivering top-notch candidates to our clients. With 11-50 employees, Career Kendra is committed to providing excellent human resources services.

Job Overview

We are seeking a Customer Care Executive for our Collection Process. This is a full-time position with Career Kendra, a staffing company based in Delhi. As a Customer Care Executive, you will be responsible for handling collection calls, negotiating payment plans, and resolving customer inquiries. This role requires strong communication and negotiation skills. The job location is Gurgaon, Haryana, India, and the employment type is full-time.

Qualifications and Skills

• Excellent communication and negotiation skills
• Ability to handle difficult customers with empathy and professionalism
• Good problem-solving and decision-making abilities
• Strong attention to detail and accuracy
• Ability to work in a fast-paced and target-oriented environment

Roles and Responsibilities

• Handle collection calls and negotiate payment plans
• Resolve customer inquiries and provide appropriate solutions
• Maintain accurate and up-to-date customer account information
• Document all customer interactions and transactions
• Adhere to company policies and collection regulations
• Meet performance targets and goals

Qualifications and Skills

• Fluent English Speaking Skills