ELIBILITY CRITERIA -
- Education - Minimum Graduate
- Work Experience - 0 - 1 years
SKILLS REQUIRED -
- Sincerity & an attitude to learn
- Good confidence Level
- Soft spoken & self motivated
- Basic computer knowledge (MS - Office)
- Good communication skills (spoken & written) in English & Hindi
- Problem solving and quick thinking Capabilities
- Excellent listening skills
- High Motivation Levels
DAILY ROLES AND RESPONSIBILITIES -
- Assist customers via phone and email with inquiries about products and services, handling complaints related to Online/Offline Purchase.
- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Follow up with customers to ensure their issues are resolved.
- Direct & follow up on unresolved concerns to appropriate departments for further investigation.
- Manage escalations from social media, consumer helplines, and forums, and management escalations.
- Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently.
JOB DESCRIPTION -
- Location - Shimla
- Working Days - Monday to Saturday/ Rotational Roaster
- Salary - Good & on time
- Salary - Negotiable during interviews
- Interview Mode - Walk in & Google Meet
- Interview Dates - 20/6/24 onwards
