Customer Care Executive

Description

We are seeking a highly motivated and enthusiastic Customer Care Executive to join our team. The ideal candidate should have 0-1 years of experience in the job market context of India and be able to provide excellent customer service. As a Customer Care Executive, you will be the first point of contact for our customers and should be able to handle inquiries, complaints, and provide solutions in a timely and professional manner.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Update customer information in the company database
• Maintain a positive and professional attitude towards customers at all times
• Collaborate with other team members to ensure customer satisfaction
• Provide feedback to management on customer needs and concerns

Skills and Qualifications

• Bachelor's degree in any field
• Excellent communication skills in English and Hindi
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Good organizational and time management skills
• Basic computer skills, including Microsoft Office and email
• Willingness to learn and adapt to new technologies and processes
• Experience in customer service or related field is a plus