Customer Care Executive

Description

We are looking for a Customer Care Executive to join our team. The ideal candidate will have 0-1 years of experience in the job market context of India. The candidate should have excellent communication and problem-solving skills to ensure customer satisfaction.

Responsibilities

• Responding to customer inquiries via phone, email, and social media
• Resolving customer complaints and issues in a timely and efficient manner
• Maintaining a high level of professionalism with customers
• Identifying and escalating priority issues to the appropriate department
• Maintaining customer records and updating account information

Skills and Qualifications

• 12th/Bachelor's degree in any field
• 0-1 years of experience in a similar role
• Excellent communication skills in English and Hindi
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Good computer skills, including proficiency in Microsoft Office
• Ability to multitask and manage time effectively
• Ability to work well in a team environment
• Strong attention to detail