Customer Care Executive (CCE)

We are seeking a dedicated and customer-focused Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills, a strong customer service orientation, and the ability to thrive in a fast-paced environment.

Roles and Responsibilities

• Customer Support:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

• Assist customers with product information, order placement, and issue resolution.

Provide exceptional service to ensure customer satisfaction and loyalty.

• Problem Resolution:

Identify and resolve customer concerns, complaints, or issues effectively.

• Collaborate with other departments to address complex problems and escalate issues when necessary.

• Documentation:

Maintain accurate and detailed records of customer interactions and transactions.

• Document and report recurring issues to facilitate process improvements.

• Product Knowledge:

Stay informed about company products, services, and promotions to provide accurate information to customers.

• Continuously update knowledge base to stay current with changes and updates.

• Adherence to Policies:

Ensure compliance with company policies and procedures in all customer interactions.

• Follow established scripts and guidelines to maintain consistency in communication.

• Communication Skills:

Effectively communicate with customers, colleagues, and other departments to ensure a seamless customer experience.

• Utilize active listening skills to understand and address customer needs.

• Performance Metrics:

Meet and exceed performance targets, including call handling metrics, customer satisfaction, and resolution times.

• Participate in ongoing training and development to enhance performance.

• Qualifications:

College degree is mandatory.

• Previous experience in a customer service or call center role is preferred.

Excellent verbal and written communication skills.

• Strong problem-solving and decision-making abilities.

Ability to handle high-stress situations and remain calm under pressure.

• Desired Skills and Abilities

Searching for information.

• Attention to detail.

Taking notes.

• Time management.

Problem-solving.

• Communicating results

Excellent Communication Skills

• Basic Telephone Etiquettes

MS Office

• Basic System Navigation Skills

Customer Focus and Being Attentive

• Troubleshooting

Good reasoning and analytical skills

• Active listening skills

Ability to comprehend the customer requirement well

Criteria

• 5 days work

Willing to work in Night Shift

Female required

• Good to have

Handling International calls

• Good typing speed

Note - This job is for Indore location only and you need to be physically available in this city to work.

• We are looking for freshers with good communication skills.

Candidates can apply from any location in India but have to relocate to Indore on his/her own expenses to work with us.

Job Types: Full-time, Permanent

Pay: 200,

• 00 - 300,000.00 per year
  
  Schedule:
• Rotational shift

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person