Customer Care Executive - (Call Center)

Description

We are looking for a Customer Care Executive to join our call center team. The ideal candidate should have 0-1 years of experience in customer service and should be able to handle customer queries, complaints and provide excellent customer service. The position requires excellent communication skills, problem-solving ability, and a passion for helping people.

Responsibilities

• Handling customer queries and complaints over the phone or email
• Providing accurate information to customers on products and services
• Resolving customer issues in a timely manner
• Escalating complex issues to the relevant department
• Maintaining customer records and updating the database
• Providing exceptional customer service and maintaining customer satisfaction
• Achieving individual and team targets

Skills and Qualifications

• Excellent communication skills in English and Hindi (both written and spoken)
• Customer service experience of 0-1 years in a call center environment
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Good problem-solving skills and ability to think on their feet
• Basic computer knowledge and typing skills
• Strong interpersonal skills and ability to work in a team
• Ability to work in flexible shifts
• Minimum education qualification of 12th standard or equivalent