About Us:At Bitsport, we are dedicated to transforming the sports e-commerce experience by delivering exceptional service and support. As a leading provider of sports equipment and apparel, we cater to athletes, enthusiasts, and teams with a commitment to excellence. We are seeking a Customer Service Executive who thrives in a dynamic environment, has a passion for sports, and excels at providing personalized, multilingual support.
The Customer Service Executive will play a crucial role in ensuring an outstanding experience for our diverse clientele. This position requires a proactive individual with a genuine interest in sports, the ability to provide a personal touch with each customer interaction, and proficiency in multiple languages to effectively communicate with our global customer base.
Customer Support:
- Provide exceptional service to customers through various channels including phone, email, and live chat.
Handle inquiries related to product information, orders, returns, exchanges, and general support with a personalized approach.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive outcome.
Multilingual Communication:
- Utilize proficiency in multiple languages to assist customers from different linguistic backgrounds.
Translate and interpret communications as needed to ensure clarity and understanding.
Develop and maintain strong relationships with customers by offering personalized recommendations and solutions.- Understand customer needs and preferences to provide tailored support and enhance their overall experience.
Product Knowledge:- Acquire and maintain a deep understanding of our sports products and services to provide accurate and helpful information.
Stay updated on product updates, promotions, and company policies.Dynamic Environment:
Adapt to a fast-paced and ever-changing work environment with flexibility and enthusiasm.
- Manage multiple tasks simultaneously while maintaining high service standards.
Feedback and Improvement:
- Collect and document customer feedback to identify trends and areas for improvement.
Collaborate with the team to implement enhancements and optimize service delivery.
Education: High school diploma or equivalent; a degree in Business, Communication, Sports Management, or a related field is a plus.
- Experience: Minimum of 1-2 years in a customer service role, preferably in an e-commerce or sports-related environment.
Skills:
- Proficiency in multiple languages (e.g., English and [Other Languages]) with strong verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
- Ability to deliver a personal touch and build rapport with customers.
Strong organizational skills and the ability to manage multiple tasks in a dynamic setting.- Basic knowledge of sports equipment and apparel is advantageous.
Passion for sports and an eagerness to stay informed about industry trends.- Positive attitude with a genuine desire to help others and create memorable customer experiences.
Flexibility and resilience in a fast-paced environment.
Opportunities for professional development
- Dynamic and inclusive work environment
Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the role to [Confidential Information]. Please include Customer Service Executive Application in the subject line.
- Application Deadline: 24/09/2024
Bitsport Pvt Ltd is an equal opportunity employer and encourages applications from all qualified individuals.
Job Type: Full-time
Schedule:
Supplemental Pay:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
total work: 1 year (Preferred)- Customer service: 1 year (Preferred)
Language: English (Preferred)
Work Location: In person
+91 9980373544
Application Deadline: 24/09/2024
Expected Start Date: 24/09/2024
