Customer Care Executive @ Ahmedabad ( Sindhu bhavan Area)

fficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.

• Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

Analyzing and reporting customer data to devise new strategies or update the existing ones

• Communicating with them through various omnichannel channels, including email, social media, phone or SMS

Making appointments that fit into the schedule of the client and the customer.

• Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.

Assisting them if they are facing a problem and troubleshooting it.

• Ensuring the customer has a positive experience with the company.

Fostering a healthy relationship between the client and the customer.

• Overseeing timely delivery and payment of sales orders.

Handling all Voice and Non-Voice Processes in BPOs & Call centers.

In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions. These include:

Job Type: Full-time

Pay: 20,

• 00 - 25,000.00 per month
  
  Benefits:
• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 1 year (Required)

total work: 2 years (Required)

• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)

English (Required)

Work Location: In person

• Speak with the employer*

+91 6353076225