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Addwiser

Customer Care Engineer

Addwiser
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Chennai, India

Job Description

What You Will Do

Field Service Support

  • Provide technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment and HPLC to customers.
  • Demonstrate excellent technical proficiency in the Gas Chromatography product line.
  • Install products at client premises and demonstrate features related to 21 CFR compliance under the CDS software.
  • Deliver training and technical advice on instrument use, ensuring optimum performance.
  • Investigate difficulties, tackle faults, and provide solutions or arrange for repairs.
  • Act as a communication link between customers and Sales and Marketing teams.
  • Monitor repairs, suggest product improvements, and provide regular customer visits.
  • Assist with spare parts requirement monitoring and equipment maintenance.
  • Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
  • Travel extensively within the territory and potentially outside territory if required.

Qualifications

What you will bring:

  • 3 to 10 years of work experience.
  • Bachelor of Technology (Instrumentation/Electronics/Electrical) degree or equivalent experience.
  • Proficient written and verbal communication skills.
  • Ability to prioritize service requests and produce clear documentation.
  • Self-motivated and proactive in technical and support approach.
  • Collaborate closely with customers to understand their needs.

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 08/10/2024

Job ID: 95409693

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Addwiser
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