Entering and managing customer orders on EOS and syteline systems.
Verify order details for accuracy, including product selection, pricing, and delivery schedules.
Address customer questions, provide information, and offer solutions to resolve problems or complaints.
Manage contracts and services in accordance with company policies.
Analyze the contract details and process it accurately.
Process and manage warranty claims.
Analyzing the claim data and determining validity and eligibility.
Able to complete assigned reports on time.
Create and maintain SOP.
Able to maintain consistent performance and ensure quality of deliverables.
Skills and requirements
Bachelors degree in any field with 4 to 5 years of experience.
2 to 4 years of experience as customer care coordinator.
Great interpersonal skills with an ability to build stakeholder relationships, and manage escalations, conflicts, and disputes while preserving relationships.
Good communication skills, both written and verbal.
MS Excel -Advanced skill level.
Quick learning ability and to work independently.
The ability to work under pressure, manage time, prioritize and meet deadlines.
Must be able to perform all essential functions of the position with or without supervision.
This role will work in the UK shift (12 noon to - 9 pm).
