JOB FUNCTIONS AND RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts.
Appropriately follows up with customers when commitments for payment are not met
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered
Perform miscellaneous job-related duties as assigned by the department manager
This position requires strong customer service skills
Must be fluent in English
Overall knowledge and experience in mortgage loan servicing desirable but not required
Graduate degree is preferred
Undergraduates must have at least 6 months call center experience
- WORK SCHEDULE OR TRAVEL REQUIREMENTS
Must be willing to work in US timings
Job Type: Full-time
Application Question(s):
- In a scale of 1-5 (5 being excellent), could you rate the Candidates communication skills
Q
- How many years of International Voice experience does the candidate have
- Q3. Is the candidate OK to work in Night shifts on rotational shifts
Yes
No
- Q4. Is the candidate OK to work from office for initial 6 months
Yes
No
- Q5. What's the candidates educational qualification
Q6. Ask the candidate to describe their responsibilities here. they have to write on their own:- Q7. Is the candidate residing in Bangalore
Yes
No
- Q8. Is the candidate available for a Face to face Interview in Vaishnavi tech park bellandur after the Operations Manager round
Yes
No
- Q9. Is the profile uploaded, the latest resume of the candidate
Yes
No
- Q10. Does the Resume have the Photograph of the candidate
Yes
No
Work Location: In person
