Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to
delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered.
Perform miscellaneous job-related duties as assigned by the department manager
EDUCATION / EXPERIENCE
This position requires strong customer service skills
Must be fluent in English
Overall knowledge and experience in mortgage loan servicing desirable but not required
Graduate degree is preferred
Undergraduates must have at least 6 months call center experience
WORK SCHEDULE OR TRAVEL REQUIREMENTS
Must be willing to work in US timings
1 year International voice process experience
working in Night shifts - 7:30pm IST (Rotational shifts)
Notice period - September end
Communication must be excellent
Job Type: Full-time
Pay: 300,
- 00 - 480,000.00 per year
Jadwal: - Night shift
Rotational shift
Application Question(s):- In a scale of 1-5 (5 being excellent), could you rate the Candidates communication skills
How many years of International Voice experience does the candidate have
- Is the candidate OK to work in Night shifts on rotational shifts
Is the candidate OK to work from office for initial 6 months- What's the candidates educational qualification
Is the candidate residing in Bangalore
- Is the candidate available for a Face to face Interview in bellandur after the Operations Manager round
* What is your notice period
Work Location: In person
