Customer Care Associate

About Yogify

Welcome to Yogify! We are an online marketplace connecting wellness travelers with the best wellness centers specializing in Yoga, Ayurveda, and Naturopathy. Based in Pune, Maharashtra, our platform allows global wellness tourists to discover and book tailored wellness experiences. With our AI-based recommendation engine, we guide users towards the most relevant wellness centers and experts. Additionally, we are building a vibrant community of wellness seekers through engaging content, forums, and events. Join us and be a part of a team passionate about promoting the transformative power of the Yogic lifestyle

Responsibilities

• Handle Inbound Calls and Live Chats: Engage with prospective customers, providing exceptional service and support.
• Make Outbound Calls: Follow up on leads and effectively close sales.
• Identify Customer Needs: Understand and address customer requirements, pitching appropriate solutions and wellness experiences.
• CRM Management: Accurately update details of all interactions in the CRM system to ensure seamless customer relationship management.
• Meet Sales Goals: Focus on achieving individual sales targets and contributing to the team's success.
• Reporting: Extract and submit timely reports on performance, targets, and customer queries to help improve processes and outcomes.

What We Offer

• Dynamic Work Environment: Work in a supportive and goal-oriented team.
• Training and Development: Opportunities for professional growth and skill development.
• Passionate Community: Be a part of a community that values holistic living and wellness.

Why Join Yogify

At Yogify, we believe in the power of holistic living. Our team is driven by a shared passion for ancient life principles and helping individuals achieve their full potential. By joining us, you'll be contributing to a platform that offers exceptional wellness experiences and fosters a supportive community of wellness seekers.