Customer Account Manager

Only for candidates with Customer Success or Account Management experience in Japan and excellent fluency in Japanese language.

We are seeking an experienced and dynamic Customer Account Manager to join our team. The ideal candidate will have a strong background in customer success, client management project management, experience working in Japan, and exceptional fluency in spoken and written Japanese. As an Account Manager, you will be responsible for managing Japanese customers for us and ensuring excellent product & service delivery to them, from India office.

Desired Candidate Profile:

• Minimum 8-10 yrs of relevant customer success, account management experience of IT projects in Japan or for a Japanese customer.
• Must have a deep understanding of Japanese business culture and practices.
• Excellent fluency in spoken and written Japanese (mandatory).
• Strong knowledge of project management tools and methodologies.
• Exceptional organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and meet tight deadlines.
• Proven excellent leadership & team managing skills, Customers and deliveries.
• Critical Thinking and Problem-Solving skills.

Responsibilities:

• Lead and manage multiple projects from inception to completion, ensuring timely delivery within scope and budget.
• Develop detailed project plans, including timelines and milestones.
• Collaborate with cross-functional teams and other stakeholders, to ensure successful project execution.
• Communicate project status, risks, and issues to stakeholders and senior management in a clear and concise manner.
• Conduct regular project meetings to track progress, identify and resolve issues, and ensure alignment with project goals.
• Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our products and services.
• Ensure adherence to project management best practices and methodologies.
• Continuously identify opportunities for process improvement and implement changes to enhance project efficiency and effectiveness.

Education / Certification:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Certification in Japanese language is preferred.

About US

Smart Ship Hub is a fast-growing digital platform for global maritime. Headquartered in Singapore and with its engineering cum customer support Centre in India, Smart Ship Hub is top 5 digital transformation company in the world. Its clients include 2 of the world's top 5 maritime companies and others who are leading in specific regions. We are part of the largest transport mode; maritime transport is a 20 Trillion $ global industry and undertakes about 90% of global trade volume.

Smart Ship Hub partners with the most reputed names in the industry including DNV, LR, ClassNK, Wartsila, KVH across Singapore, Japan, Europe, Middle East, India. Our digital platform aimed at merchant ships, oil rigs, offshore facilities, tug and barges, fishing vessels, ferries, RORO's includes every ocean and river-based assets. The proprietary platform leverages the power of IOT, Big data, ML and Mobility to bring in unique experience of predictive diagnostics, condition and health monitoring, remote monitoring management and control.

We help our customers to save millions of dollars and enhance their operational efficiencies by up to 30%.

Smart Ship Hub has its offices in Singapore and Pune, India and global network of engineering support services across 4 locations (China, Dubai, Rotterdam and USA). We are in process of setting up of our Japan operations in Tokyo.