The Role
Service Operations
Job description / Mission
- Receive weekly customer visit schedule from the Team Leader.
- Complete the service at customer site.
- Create the service report post job closure
- Understand the service procedure from the technical support team in case of a complex procedure.
IN ORDER TO complete service interventions at customer site
Service Efficiency
- Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
- Improve utilization hours.
- To pass on the business lead generated to the CTS sales engineer for aftermarket products through MAM2 lead.
- To pass on the business lead generated for equipment to the equipment sales engineer
IN ORDER TO improve service revenue and enhance customer satisfaction.
Dealer Training
- Keep Dealer service engineer updated with relevant technical information
- Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population.
- Keep a track and monitor the ECB implementation status related to dealer's install base.
IN ORDER TO improve dealer efficiency in handling service.
Failure Reporting
- Timely reporting of warranty complaints and product quality related issues.
- Returning of warranty failed material when asked for inspection for direct ROC.
- Escalation of customer feedback.
IN ORDER TO help the product company in addressing product quality issues.
Compliance With Corporate Guidelines
- Follow in letter and spirit of the Atlas Copco Vision, Mission and core values.
- Comply with the Atlas Copco Business Code of Conduct.
- Comply with the policies and procedures communicated from time to time.
- Perform any other tasks given by the Team Leader from time to time
IN ORDER TO enrich the Corporate Culture
What you can expect from us
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
Learn more at www.atlascopcogroup.com
What we expect of you
Knowledge/Educational Requirements
- Diploma or Degree in Engineering.
Personality Requirements
- Committed team player.
- Good communication skill
- High levels of energy and drive.
- Positive attitude
- Passionate to do service jobs
City
Nagpur/Singrauli
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.
