CTE Consultant

As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

Joining SAP Concur means becoming part of a team dedicated to your ideas and individual growth. A team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued,appreciated, and engaged.

Position Overview:

If it doesn't challenge you, it doesn't change you. In Service Delivery, there is no greater challenge than taking the vision of a customer and molding it into reality. We help our customers activate/configure their spend management & automation solutions to realize value quickly. This requires creativity, persistence, and an intrinsic passion for building simple solutions for complex challenges. Refine your skills in customer service and consulting. Collaborate with leaders and innovators. Hone your technical aptitude and empower your clients to streamline their processes. Challenge yourself and grow with us!

This position includes fulfilling the roles of consultant, project manager and functional expert in the implementation for solution design, configuration, client project team training, and client validation and support. This role will sit on the SAP Concur North America Expansions Implementation Team that focuses on implementing Concur Expense and Invoice services for North America clients.

Work Hours - Primarily Support North America clients (US EST Time zone - IST 6pm to 3am)

You're excited about this opportunity because you'll:

• Successfully manage multiple SAP Concurrent complex, global, multi-phased implementations by continually motivating clients, ensuring project timelines are met and customer issues are addressed following SAP Concur s implementation methodology
• Demonstrate a strong attention to detail and ability to deliver process excellence
• Effectively communicate complex ideas and persuade customers to adopt the recommended solution
• Work cross-functionally with sales teams and account teams, internal Technical and Specialist teams to relay customer feedback and resolve escalations
• Be flexible and adapt favorably to the changing requirements/demands of the delivery team.

We are excited that you are:

• A self-motivated team player, ready to embrace a fast-paced, high-growth environment
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues and/or anticipate customer needs
• Highly organized, detail oriented and proactive

Qualifications:

• 4+ years of experience in Consulting and/or Customer facing/service role
• Minimum of two years of experience implementing financial or hosted applications
• Have a high technical and problem solving/business consulting aptitude, confident working with multiple software systems.

• Excellent communication and interpersonal skills, including experience successfully delivering presentations or training
• Ability to handle various projects simultaneously adapts quickly and easily - manages multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment

A plus if you have these qualifications:

• Experience in finance/accounting or project management
• Experience using the Concur tool and aware of Add on Concur Services

#CTET2

TBD

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