Description:
The Client Onboarding Rep is a team player role. Requires a good knowledge of the range of processes, procedures and systems across Onboarding related to Account Opening / Closure, Maintenance Document Review to be used in carrying out assigned tasks along with a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with other stakeholders in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided to clients. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
Responsibilities:
Team Member/Document Specialist role for Client Onboarding_ Account Opening
Processes client's requests related to system set up including signatories updates and documentation lodgment.
Customer interaction, to understand customer requirements, documentation issuance and review and system entries.
Co-operates with internal partners to perform systems maintenance based on documentation related to Onboarding-account opening.
Provides response to client and internal inquiries.
Delivers as per Service Level Agreement always. Ensure service quality is maintained
Applies appropriate bank's regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
Documents operation procedure updates.
Processes clients instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems testing.
Ensures high levels of client satisfaction through strong product, process and client knowledge.
Identifies and suggests process improvements and assists in the implementation of validated process improvements.
Understands procedures and controls for operational processes.
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Participates in user acceptance test of new systems.
Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications and Experience:
Previous experience in financial services preferred. 2-5 years Work Experience.
Knowledge of bank products in the scope of opening and maintaining of Bank accounts, Customer communication experience (internal/external). Knowledge on the field of finances and banking.
Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken)
Education:
Bachelor's/University degree or equivalent experience
Skills:
Good Oral and Written Communication skills. Good Knowledge in Excel.
Others:
Shift Timing: India Shift / Early Asia shift as per Asia country assigned to support. (Like Australia, New Zealand, India, Sri Lanka, Philippines, etc.)
Candidate should be ready to work as per Asia country holidays (Like Australia, New Zealand, India, Sri Lanka, Philippines, etc.)
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Job Family Group:
Customer Service
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Job Family:
Institutional Client Onboarding
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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View the EEO Policy Statement.
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