Customer Support Executive Responsibilities:- Managing a team of representatives offering customer support.
Overseeing the customer service process.- Resolving customer complaints brought to your attention.
Creating policies and procedures.
- Planning the training and standardization of service delivery.
Selecting and hiring new staff.- Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Job Types: Full-time, Permanent
Education:- Higher Secondary(12th Pass) (Preferred)
Experience:- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
* English (Preferred)
Work Location: In person
