- Bachelor s degree
- Detail-oriented, Project and task management, Time management
- Sales and service experience in a service-oriented or contact center environment
- Excellent interpersonal written and verbal communication skills.
- Must have reliable laptop, internet connection and smartphone
- Have a positive attitude and work well with others
- Problem solver, self-motivated, leadership strong presentation skills.
- As a cruise advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world class experience to our customer base
- Excellent active listening skills in order to build rapport with customers
- Ability to relate and respond to the guests concerns and desires
- Must be able to work with Microsoft office apps create reports presentations,Navigate between multiple and concurrent computer application.
- Ability to effectively use designated software to manage their book of business
- Be a motivated self-sta
Experience 3-8 years
Responsibilities - Cruise Booking Agents assist guest by creating a personalized vacation experience
- Cruise Booking Agents manage cruise planning, using sales techniques and deploying guest service skills in a high-volume inbound call center
- Book and confirm Cruise reservations by providing comprehensive information about the Cruises
- Engage with Guest by addressing needs, answering questions, giving directions and other information
- Create and modify reservations
- Assist Guest with managing their accounts, and providing appropriate solutions to concerns
- Provide Guest Service when problems arise and help find solutions with bookings.
- Develop business relationships with Guest and to provide excellent service to our Guests.
- Maintain expected productivity including inbound reservations
- Passion and knowledge of Cruise Sailings and Ships
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends, and holidays
- Document timely and accurate information about client s interactions
- Effectively finalize reservations through our preferred cruise line partners
- Sell consultatively and make recommendations to prospects and clients
- Meet monthly revenue metric goals
- Adhere to company policies, procedures, and business ethics codes
- Communicate with customers to maintain relationships and provide excellent customer service
- Participate in weekly meetings providing insight and findings
