About the position::
Velosio is looking for a CRM Support Engineer to be an integral member of the Internal Operations Team.
As the CRM Support Engineer, you will be responsible for the configuration, enhancement, administration, and support of our Dynamics 365 Sales, Marketing, and Customer Service applications. In this role you will work directly with various business owners and end users to support, maintain and enhance these applications to meet our business needs in a period of significant growth. As a system lead on an internal team, you will report directly to the CRM System Manager.
Who we are::
At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.
Velosio's years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.
We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what's next for business.
Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio's 400 employees serve over 4,000 clients.
Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Your day might look like::
Monitoring the help desk support queue for CRM related inquiries and providing support for basic and complex issues.
Meeting with business owners to document requirements for CRM system enhancement requests submitted through our internal enhancement request portal.
Translating business requirements into technical solutions and developing user stories to drive configuration changes and custom development.
Making system configuration and functional changes to meet business needs.
Working with the development team on advanced customizations.
Performing testing on all solutions before moved to production.
Developing & performing user training for new solutions when needed.
Analysis, clean-up and ongoing maintenance of our CRM database capacity to minimize storage cost.
Promote best practices to stakeholders and users.
Determine and ensure the organization's Dynamics 365 new release readiness
Stay informed of and prepare for system changes pushed by Microsoft (i.e. functionality depreciation and new functionality).
New user access setup to our CRM system & departing user related task
What you'll bring::
5 years of experience with customer relationship management systems
3 years hands-on consulting, configuration & support experience with Dynamics 365 Sales, Marketing & Customer Service Applications (CRM)
Experience developing/building Microsoft Power Automate flows
Strong technical background
Creative thinking and problem-solving skills
Process driven with attention to details
Effective written and spoken English communication skills
Skilled in effectively interacting with both end users and management.
Experience with presenting solutions to business users
Some reasons you might like working with us::
At Velosio, YOU MATTER.
Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture and Best Company for Women by Comparably in 2023, 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022 and 2023!
Access the following link to see why 100% of current Velosio team members feel their company is invested in their career growth, 99% of current Velosio employees feel their manager cares about them as a person, and 99% of current Velosio team members look forward to interacting with their coworkers every day:
https://www.comparably.com/companies/velosio
At Velosio, YOUR WELLNESS MATTERS.
We know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:
3 Medical Insurance options with a company contribution to HSA
3 Dental Insurance options including adult orthodontics
3 Vision Insurance options
PTO with added time with each year of service
Remote working environment
401k Match 50% of the first 6%
StayWell Program a cash reimbursement up to $600 a year toward Wellness
Quarterly Incentive Program
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