CRM Manager

Designation- Customer Relationship Manager

Experience- 1-2 years

• Roles & Responsibilities:

Manage inbound and outbound customer calls in a timely manner

• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.

Seize opportunities to upsell products or services when they arise

• Meet personal/team qualitative and quantitative targets

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep abreast of product and service information and promotions

• Qualifications:

Bachelor's degree in Business Administration, Communication, or relevant field preferred

• 1-2 years of experience in customer service, sales, or a related field

Excellent verbal and written communication skills

• Strong phone contact handling skills and active listening

Ability to multi-task, prioritize, and manage time effectively

• Customer orientation and ability to adapt/respond to different types of characters

Job Type: Full-time

Pay: 15,

• 00 - 20,000.00 per month
  
  Jadwal:
• Day shift

Job Type: Full-time

Pay: 16,289.80 - 20,000.00 per month

Benefits:

• Leave encashment

Paid sick time
Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Overtime pay

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person