- CRM System Management:
- Administer and maintain the CRM system to ensure accurate and up-to-date customer information.
- Customer Data Analysis:
- Analyze customer data to identify trends, preferences, and areas for improvement in customer engagement.
- Communication and Engagement:
- Plan and execute targeted communication strategies to enhance customer engagement and satisfaction.
- Customer Support:
- Collaborate with customer support teams to address and resolve customer queries, concerns, or issues promptly.
- Campaign Management:
- Design and implement CRM campaigns to drive customer retention, upselling, and cross-selling initiatives.
- Feedback Collection:
- Gather customer feedback and insights to contribute to product and service enhancements.
- Social Media and Blogging Management
- various stages social media and blogging management
Required Candidate profile
Bachelors degree in relevant field
CRM software proficiency is preferred
Strong analytical and communication skills
Detail-oriented with organizational abilities
Team player with a proactive mindset.
Pegasus Turnkey Solution (OPC) Private Limited, MIKADO School Street, Near Maryada Heights, Meera Nagar, Shobhagpura, Udaipur, Rajasthan 313001
