Building relationships - Work to build and maintain profitable relationships with key customers. They aim to understand customer needs, concerns, and overall experience to foster loyalty and encourage long-term business.- Improving customer satisfaction - Responsible for ensuring that customers are satisfied with the products and services offered by the company. They also aim to treat customers fairly and professionally.
Resolving complaints - Responsible for resolving customer complaints quickly and efficiently.
- Keeping customers updated - Keep customers updated on the latest products to increase sales.
* Expanding the customer base - Expand the customer base by upselling and cross-selling.
- Planning strategically - CRM managers meet with managers in the organization to plan strategically. They also conduct business reviews using CRM programs and know their competition to strategize accordingly.
Job Type: Full-time
Schedule:
Supplemental Pay:
Work Location: In person
