Skills:
Customer Relationship Management, Debt Collection, Negotiation, Communication, Problem Solving, Attention to Detail, Analytical Skills, Time Management,
Company Overview
At Aimlay Pvt. Ltd., we aim to be the number-one Educational and Writing service platform in India. We provide working professionals with the opportunity to turn their dreams into reality by obtaining PhD admissions while staying in India or even abroad. Our platform allows you to take your PhD research to the next level and develop a strong personality.
Job Overview
We are seeking an experienced CRM Collections Executive to join our team in New Delhi. This is a full-time, fixed-term employment position. The role involves managing customer relationships and ensuring efficient debt collection processes. The ideal candidate will have strong communication, negotiation, and problem-solving skills.
Qualifications And Skills
- Proven experience in customer relationship management to build and maintain positive client relationships.
- Expertise in debt collection techniques to recover outstanding balances effectively.
- Strong negotiation skills to handle and resolve disputes professionally.
- Excellent communication skills, both verbal and written, to interact with clients clearly and effectively.
- Ability to identify and solve problems quickly and efficiently in a dynamic environment.
- Attention to detail for accurate record-keeping and meticulous follow-ups.
- Analytical skills to assess financial information and develop strategic collection plans.
- Effective time management skills to prioritize tasks and meet deadlines consistently.
Roles And Responsibilities
- Manage and maintain comprehensive records of all customer interactions and collections activities.
- Implement effective debt collection strategies to ensure timely recovery of outstanding balances.
- Communicate with clients to negotiate payment plans and resolve any payment disputes.
- Analyze client accounts to identify and address any discrepancies or issues.
- Collaborate with the finance and customer service teams to enhance collection procedures.
- Prepare regular reports on collection activities, outstanding debts, and resolution status.
- Continuously monitor the effectiveness of collection strategies and make adjustments as needed.
- Ensure compliance with all relevant legal and financial regulations during the collection process.
